DHL Express is a group of Deutsche Post DHL. Our headquarter is located in Germany. We are present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce of 90,000 employees globally, we provide solutions for almost an infinite number of express courier needs.
DHL Express has been operating in Indonesia since 1973. Beginning in 1982, DHL's operations in Indonesia have been carried out by PT. Birotika Semesta. Today, PT Birotika Semesta/DHL Express is the leading international express service provider in Indonesia, with nearly 7 Gateways, 24 Service Centres, +1,200 employees and is supported by 283 vehicles. DHL Express not only delivers documents, packages, and freight but also provides value-added services to its customers through a variety of logistics solutions.
Lowongan Kerja Customer Service Advisor
Job Descriptions :
- Accept and register bookings for DHL services
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
- Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
- Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
- Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
- Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing
- Candidate must possess at least Bachelor's Degree in any field.
- Required language(s): English
- No work experience required.
- Required Skill(s): Communicative, IT Literate, English Fluently
- Preferably Less than 1 year experience specialized in Customer Service or equivalent.
